Terms of Service

1. These terms

These terms govern use of this website and, together with any signed statement of work, the provision of services by Owl Media for Digital Marketing. Where a signed agreement conflicts with these terms, the signed agreement takes precedence.

2. Services and scope

Services are described in a written statement of work agreed before the engagement begins, setting out deliverables, timelines, fees and responsibilities on both sides. Work outside an agreed scope is quoted separately and is not commenced without written approval.

3. Fees and payment

• Retainer fees are invoiced monthly in advance and due within fifteen days.
• Project fees are typically invoiced 50% on commencement and 50% on delivery, unless otherwise agreed.
• Media spend, third-party licences, production expenses and travel are billed at cost and are additional to fees.
• Prices are in Jordanian Dinars unless stated otherwise. Applicable sales tax is added.
• We may suspend work on accounts more than thirty days overdue, having given written notice.

4. Term and termination

Retainers run for a minimum term stated in the statement of work, typically three months, or six for generative engine optimization programmes, and continue thereafter until ended by either party with thirty days written notice. Fees for work performed up to the termination date remain payable. Either party may terminate immediately for material breach not remedied within fourteen days of notice.

5. Intellectual property

On full payment, ownership of final deliverables created specifically for you transfers to you, including working files. We retain ownership of our pre-existing materials, methodologies, frameworks and tools, and grant you a perpetual licence to use them as embedded in the deliverables. Third-party assets (fonts, stock, music, software) are licensed under their own terms and those licences are passed to you where transferable.

6. Client responsibilities

• Providing timely access to accounts, systems, information and stakeholders.
• Providing feedback and approvals within agreed windows. Delays may shift timelines and, where significant, costs.
• Ensuring materials you supply do not infringe third-party rights.
• Ensuring claims made about your products and services are accurate and compliant with applicable advertising regulation.

7. Accounts and data

You own your advertising accounts, analytics properties, domains, CRM and all data within them. We work inside your accounts wherever possible. On termination we remove our access promptly and transfer anything held on your behalf at no charge.

8. Confidentiality

Each party will keep the other’s confidential information confidential and use it only for the purposes of the engagement. This obligation survives termination. We will not name you as a client or publish work relating to you without your written approval.

9. Category exclusivity

We do not work with directly competing businesses in the same category and defined geography at the same time. The scope of that exclusivity is recorded in the statement of work.

10. Warranties and limitations

We provide services with reasonable skill and care in line with professional standards. We do not warrant specific rankings, citation share, traffic volumes, lead quantities or revenue outcomes, because these depend on factors outside our control including third-party platform behaviour and market conditions. Forecasts we provide are estimates made in good faith, not guarantees.

To the extent permitted by law, neither party is liable for indirect or consequential loss, and our total aggregate liability is limited to the fees paid by you in the three months preceding the event giving rise to the claim. Nothing limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be limited.

11. Website use

Content on this website is provided for general information. It is our own work and protected by copyright; you may quote it with attribution and a link, but not republish it in full. We make no warranty that the site will be uninterrupted or error-free.

12. Governing law

These terms are governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Amman have exclusive jurisdiction. The parties will attempt in good faith to resolve any dispute through discussion before commencing proceedings.

13. Contact

Questions about these terms: info@owl-media.site.